Right of Withdrawal / Cancellation Policy
Important Note Regarding Digital Products and Digistore24:
Please be aware that our digital products are sold through Digistore24 as the official reseller. This means your purchase contract is concluded directly with the specific Digistore24 entity responsible for your purchase (e.g., Digistore24 GmbH in Germany for EU/UK customers, Digistore24 Inc. for US/Canada customers, Digistore24 Ltd. for other regions), and not with Zagrebin Polenz GbR Juicy Frames Media.
Therefore, while we provide this information for your guidance, any formal notice of withdrawal and the processing of refunds will be handled by the specific Digistore24 entity that processed your purchase. For the quickest and most efficient processing of your withdrawal request, we highly recommend directing all inquiries and formal notices of withdrawal directly to Digistore24’s official customer support.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform the relevant Digistore24 entity (the specific Digistore24 company that processed your purchase, e.g., Digistore24 GmbH, Digistore24 Inc., Digistore24 Ltd.) of your decision to withdraw from this contract by an unequivocal statement.
We strongly advise you to submit your withdrawal request directly through Digistore24’s customer support portal or by contacting them via their official channels, as they are your contractual partner for the purchase:
Digistore24 Support/Contact: https://www.digistore24.com/en/find_my_order/
Alternatively, you may send a written notice to one of the following Digistore24 addresses, depending on the entity relevant to your purchase (check your purchase confirmation for details), or contact us (Zagrebin Polenz GbR Juicy Frames Media, Kellerstraße 8a, 81667 München, Germany, Email: muisc@juicychords.com), and we will forward your request to the appropriate Digistore24 entity. However, this may cause delays.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, the relevant Digistore24 entity shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which the relevant Digistore24 entity is informed about your decision to withdraw from this contract. The reimbursement will be carried out using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Upon withdrawal, your access to the digital product(s) will be revoked.
Exclusion or Loss of the Right of Withdrawal for Digital Content
Please note that for contracts regarding the supply of digital content which is not supplied on a tangible medium (e.g., downloads, streaming access), your right of withdrawal expires if the performance has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal.
By making a purchase through Digistore24 and agreeing to the terms, you expressly consent to the immediate commencement of the performance of the digital content and acknowledge that you will lose your right of withdrawal once the performance has begun (e.g., upon successful download, streaming, or gaining access to the content).
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract. For fastest processing, please use Digistore24’s online support where possible.)
To:
The relevant Digistore24 entity (e.g., Digistore24 GmbH, Digistore24 Inc., Digistore24 Ltd. – please use Digistore24’s online support portal for withdrawal requests whenever possible for faster processing)
Alternatively, if sending by post:
[Select ONE of the following addresses based on your purchase region/currency, or simply contact Digistore24 Support online]:
Or:
Zagrebin Polenz GbR Juicy Frames Media
Kellerstraße 8a
81667 München
Germany
Email: muisc@juicychords.com
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*):
[Name of product(s) / service(s)]
Order ID (if known): ___________________________
Ordered on ()/received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
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